Privacy and Cookies Policy

INTRODUCTION

Swperbox respects your privacy and is committed to protecting your personal data. This privacy policy aims to give you information on how we collect and look after your personal data when you visit our website (www.swperbox.cymru), when you purchase our recipe boxes, recipe book or other products and services from us (through our website or by getting in contact with us directly), when you register with us as a customer, when you otherwise contact us and when we deliver the products you have ordered from us. It will also tell you about your privacy rights and how the law protects you. References to “you” or “your” are to you as an individual using our website or otherwise contacting Swperbox (either on behalf of yourself, your business or another individual or organisation).

IMPORTANT INFORMATION
1. It is important that you read this privacy policy together with our Terms and Conditions and any other privacy policy or fair processing notice we may provide on specific occasions (such as marketing events) when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.
2. Please note that Swperbox may update and amend this privacy policy from time to time and any changes will be posted on our website. This version was last updated on 1st June 2021.
3. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
4. Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
5. By accessing and continuing to use the Swperbox website, you accept the terms of this privacy policy.
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WHO WE ARE
1. We are Swperbox CIC, a company registered in England and Wales under company number 12692731 and with our registered office at Swper.box CIC, Goitre, Broad Oak, Llandeilo, SA19 6SF and we operate the Website and is referred to as “Swperbox”, “we”, “us” or “our” in this privacy policy.
2. Swperbox is the provider of low-carb recipe boxes and related products. We operate this website to provide our customers with the ability to purchase from a selection of recipes, so that we can deliver the food boxes straight to the customer. We operate our business on a recurring delivery basis. As such, we need certain personal information to be able to provide you with our products and to operate your account.
3. Swperbox is a data controller and we are responsible for your personal data. We are bound by applicable data protection laws in respect of the handling and collection of your personal data and are registered as a data controller in England and Wales, with the Information Commissioner’s Office (ICO) under the ICO number ZA794911.
4. If you have any questions about this privacy policy, including any requests to exercise your legal rights as set out in the YOUR LEGAL RIGHTS section, please contact us using the contact details in the CONTACT DETAILS AND COMPLAINTS section.
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THE DATA WE COLLECT ABOUT YOU
1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data) or data relating to a corporate entity.
2. If you visit our website, contact us about employment opportunities or to enquire about our products and services or are a customer making contact with us via our website or by telephone or email, we may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
  - Identity Data may include first name, last name, username or similar
  - Contact Data may include delivery address, delivery instructions, email address and telephone/mobile number.
  - Financial Data may include payment card holder details (CHD), card type, expiry date and the last 4 digits of your card number.
  - Transaction Data may include details about your order history, payment instructions and payment history.
  - Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, use of cookies or other devices to store and sometimes track information about you (more details on our use of cookies is set out in the Cookies section) and other technology on the devices you use to access this website or our software.
  - Profile Data may include your user id and password, purchases and orders made by you, your browsing history on our website, any event history, your account details, your interests and preferences including the motivation for choosing our product (‘Save Time’ / ‘Eat Less Carbs’ / ‘Discover Recipes’), your dietary preferences (‘Protein-Packed’ / ‘Balanced’ / ‘Pescatarian’ / ‘Vegan’), and food groups that we should exclude (e.g. shellfish), and feedback and survey responses.
  - Usage Data may include information about how you use our website, products and services.
  - Marketing and Communications Data may include your preferences in receiving marketing from us (and our third parties who provide marketing services) and your communication preferences.
3. Aggregated Data. We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or Transaction Data for financial reporting and analysis. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
4. Special Categories of Personal Data. We do not generally collect any special categories of personal data about you. This includes details about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health, sex life or sexual orientation. However, we may process certain special categories of personal data when you:
  - select certain preferences for your recipe boxes (e.g. your dietary preferences (‘Protein-Packed’ / ‘Balanced’ / ‘Pescatarian’ / ‘Vegan’), and food groups that we should exclude (e.g. shellfish); and
  - include such information in your CV which you (or a third party) send to us about employment opportunities with us.
5. Criminal convictions and offences. We do not actively collect any information about criminal convictions and offences.
6. Children. Our website is not intended for children and in this respect we do not knowingly collect data relating to children.
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IF YOU FAIL TO PROVIDE PERSONAL DATA
1. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services or open up a customer account). In this case, we may have to suspend or cancel a product or service you have with us but we will notify you if this is the case at the time.
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HOW WE COLLECT YOUR PERSONAL DATA
1. We use different methods to collect data from and about you including through:
  - Direct interactions. You may give us your Identity, Contact, Financial, Transaction, Profile, Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, sms, social media or otherwise. This includes personal data you provide when you:
    - purchase any of our products or services;
    - set up (or begin to set up) a customer account with us;
    - make contact with our sales and support teams via email, telephone or in person;
    - request marking be sent to you;
    - enter a competition, promotion or survey;
    - email us about your interest in a job with us; or
    - give us some feedback.
  - Automated technologies or interactions. As you interact with our website we may automatically collect Technical or Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see the Cookies section.
  - Third parties or publicly available sources. We may receive personal data about you from various other third parties and public sources as set out below:
    - Technical and Usage Data from: (i) analytics providers, such as Google, based outside the EU; (ii) advertising networks; and (iii) social medial such as Facebook, Instagram and Twitter.
    - Identity and Contact Data from social media such as Facebook, Instagram and Twitter (for example when you like one of our posts or comment).
    - Identity, Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside the EU or within the US (and certified under the EU-U.S. Privacy Shield);
    - Identity, Contact (and possibly Special Categories of Personal Data) from recruitment professionals who send us your CV.
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HOW WE USE YOUR PERSONAL DATA
1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  - Performance of Contract means processing your personal data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  - Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best product/service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can contact us for further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities (please see the CONTACT DETAILS AND COMPLAINTS section).
  - Consent means where we have obtained your agreement to process your personal data. Consent must be freely given, specific, informed and be an unambiguous indication of your wishes for us to process your personal data (this may be collected by you ticking a box). Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing material to you via email, post, phone, sms, and social media. You have the right to withdraw consent to marketing at any time by contacting us (please see the Opting Out / Unsubscribing the Withdraw consent at any time and the CONTACT DETAILS AND COMPLAINTS sections).
  - Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
2. Purposes for which we will use your personal dataWe have set out in the table below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose / Activity	Type of Data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer, take your preference details, process your orders, take payment and deliver products and services to you	Identity Contact Financial Transaction Profile Marketing and Communications Special Categories of Personal Data	Performance of a contract Necessary for our legitimate interests (to provide our products and service to you) Necessary to comply with a legal obligation To protect your vital interests
To manage our relationship with you which will include: – notifying you about changes to our terms and conditions or privacy policy; – asking you to provide a review or take a survey; or – sending you notifications if you have not used your account and asking if we should close it	Identity Contact Profile Marketing and Communications	Performance of a contract Necessary for our legitimate interests (to keep our records updated and to study how clients and their customers use our products and services) Necessary to comply with a legal obligation
To receive and respond to enquiries from you about our products and services including potential customers who have started the registration process but have not completed it	Identity Contact Marketing and Communications	Performance of a contract Necessary for our legitimate interests (to be able to provide our customers with excellent customer service)
To enable you to partake in a prize draw, competition or complete a survey	Identity Contact Profile Usage Marketing and Communications	Necessary for our legitimate interests (to study how our customers use our website, to develop it and improve our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	Identity Contact Profile Usage Marketing and Communications	Necessary for our legitimate interests (to study how our customers use our website, to develop it and improve our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	Identity Contact Technical Usage	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation
To use data analytics to improve our website, software, marketing, customer relationships and experiences	Identity Contact Technical Usage Profile	Necessary for our legitimate interests (to define types of customers of products/services, to keep our website and software updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about our products and services that may be of interest to you	Identity Contact Technical Usage Profile	Necessary for our legitimate interests (to develop our products and services and grow our business) Consent
	Marketing and Communications
To receive information about you from you or other third parties for the purposes of recruitment	Identity Contact Special Categories of Personal Data	Performance of a contract Necessary for our legitimate interests (in finding and hiring the right people to help grow our business) Consent
To respond to requests for information regarding suspected or actual criminal activity including fraud	Identity Contact Transaction Technical Profile Usage Criminal	Necessary for our legitimate interests (to prevent and detect crime and fraud) Necessary to comply with a legal or regulatory obligation Necessary to protect the vital interests of you or another individual

Marketing. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
- To our customers:
  We may send marketing material about Swperbox and our selected partners (including email promotions and gifts and special offers in your recipe boxes) to you as a customer. We will only send marketing to people who have previously bought similar products from us or have expressed an interest in our products, and this is in our legitimate interests. We will always give you the option to opt out of receiving this marketing when you first purchase or express an interest in our products and in every marketing communication afterwards. When we market to you we may use your Identity, Contact, Technical, Usage, Profile and Marketing and Communications Data.
  You may receive marketing communications from us after you have requested information from us or opened a customer account and, in each case, you have opted-in to receiving that marketing. You can withdraw your consent at any time (please see the Opting Out / Unsubscribing section).
- Opting Out / Unsubscribing:
  You can ask us to stop sending you marketing messages at any time by logging into your account (if you are a customer) and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out / unsubscribe links on any marketing message sent to you or by contacting us at any time.
  Where you opt out of receiving these marketing messages, you may still receive messages for other purposes (such as providing the products and services to you).
Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, users are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of their computer. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you disable or refuse cookies when browsing our website, please note that some parts of our website may become inaccessible or not function properly.
Duration of cookies:Session (or Transient) CookiesSession cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.Persistent (or Permanent) Cookies
Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.Flash Cookies (or Locally Shared Objects)
You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.
Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.
We use the following types of cookie:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make an online payment. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
- Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
The list below details the cookies used by Swperbox. We have explained who sets these cookies and their purpose. If the “Party” is not “Swperbox”, these are our third party business partners who help us to enhance your browsing experience.

Category	Party	Purpose
Strictly necessary	Swperbox	Swperbox uses cookies to enable some of the basic functionality that is required for you to browse and shop on our website, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
Performance	Insynch	Swperbox works with Criteo to display our banner advertising on other selected websites based on pages already viewed on Swperbox . The cookies used by Criteo help us to monitor and improve the effectiveness of our banner advertising and to refine the targeting of these campaigns so that we are displaying the most relevant content for each individual. The data collected through these cookies is anonymous, and is never shared with other third parties.
Performance	Google Adwords; MSN/Bing; Facebook, Pinterest, Taboola, AWIN, Adalyser, Insynch	Google Adwords, MSN/Bing, Facebook, Pinterest, Taboola, AWIN and Adalyser use cookies (or, if applicable, anonymous identifiers) to track our own paid advertising activity. We use the information collected by these cookies to help us determine where our ads will be most effective online. Each individual advertiser uses its own tracking cookies and the data taken is not confidential data or interchangeable.
Performance	Google Analytics (including Universal Analytics and Google Analytics for Display Advertisers)	Google Analytics use cookies (or, if applicable, anonymous identifiers) to collect data that helps us understand how people are using the site. We use this information to identify how and where we can improve the customer experience, and to help us determine where our ads will be most effective online. The data collected through these cookies is anonymous, does not collect specific customer data and is never shared with other third parties.

Managing cookies: To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the “Help” menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
Change of Purpose. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, you can contact us (please see the CONTACT DETAILS AND COMPLAINTS section).
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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DISCLOSURES OF YOUR PERSONAL DATA
1. For the purposes set out in the HOW WE USE YOUR PERSONAL DATA section we may have to share your personal data with the following parties:
  - External Third Parties such as:Service providers and developers based in (and outside) the UK who provide IT and system administration (including email, payment software and hosting) services.
    Specialist suppliers for the packing, dispatch and delivery of our products (based in the UK).
    Professional advisers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, legal, banking, accounting insurance and services.
    HM Revenue & Customs, regulators, law enforcement bodies, police and other authorities based in the UK who require reporting of processing activities in certain circumstances (such as criminal activity, suspected or actual fraud or tax evasion).
    Marketing and PR agencies based in the UK to help us with data analysis, social media marketing and other marketing (including if you agree to a publication / article with us).
  - Specific Third Parties such as Amazon Web Services (AWS) a cloud hosting provider, with their server based in Europe, who provide application servers and cloud storage.
  - Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
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INTERNATIONAL TRANSFERS
1. We do not process your personal data in any country outside the European Union (EU).
2. However, certain third parties are based outside of the EU, so their processing of your personal data will involve a transfer of data outside the EU.
3. Whenever we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
  - We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  - Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  - Where we use providers based in the US, we may transfer data to them if they are part of the EU-U.S. Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
4. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EU.
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DATA SECURITY
1. We have put in place appropriate security measures (including SSL technology) to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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DATA RETENTION How long will you use my personal data for?
1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
3. We will generally retain our clients’ data for a period of 7 (seven) years after a contract has ended, to ensure that we are able to assist you should you have any questions or feedback in relation to our products or services or to protect, or defend our legal rights, or for tax purposes.
4. Where we have processed your personal data to provide you with marketing communications with consent, we may contact you at least every 12 (twelve) months to ensure you are happy to continue receiving such communications. If you tell us that you no longer wish to receive such communications, your personal data will be removed from our marketing lists (and will be added to a “do not contact” list).
5. Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with services or in relation to recruitment), we will retain your data for 12 (twelve) months.
6. In some circumstances you can ask us to delete your data; please see the OUR LEGAL RIGHTS section for further information.
7. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
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YOUR LEGAL RIGHTS
1. Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are detailed below:
  - Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  - Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  - Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  - Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  - Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  - Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  - Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
2. If you wish to exercise any of the rights set out above, please contact us directly (please see the CONTACT DETAILS AND COMPLAINTS section).
  - No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
  - What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
  - Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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CONTACT DETAILS AND COMPLAINTS
1. Our full details are:

Full name of legal entity:	Swper. Box CIC
Email address:	service@swperbox.cymru
Postal address:	HGoitre, Broad Oak, llandeilo, SA19 6SF
Telephone number:	07495421414

You have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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THIRD PARTY DATA COOPERATIVES
1. In accordance with legitimate interest (where you have not opted-out), we may share your name and address (but never your email address or phone number) with other companies whose products or services may interest you. We do this by working with the following data providers or “co-operatives” who also help us to find new customers for our business:
  - Experian Limited
  - Epsilon Abacus (registered as Epsilon International UK Ltd) which manages ‘Abacus Alliance’
  - iBehaviour (registered as Conexance)
2. These cooperatives manage their own group of UK retail brands. If you’ve not opted out, we share details about your transactions (e.g. how much you’ve spent and when) and your name and address. They pool this information from all the retail brand members together so that they can highlight spending patterns and analyse what sort of products might interest you and pass your name and address to their retail brand members whose products are likely to appeal to you. We are unable to give you an exact list of those retail brands as they change all the time, but they are all active in the following product categories: clothing, home and garden, collectables, food and wine, gadgets and gifts, entertainment, health and beauty, travel and leisure. Under applicable data protection laws, this might qualify as profiling. If you do not wish us to use your data for this purpose, please contact us (see the CONTACT section).
3. Please note that these cooperatives may transfer data outside the European Economic Area (including the UK). The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please contact us (see the CONTACT section).
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These terms and conditions were last updated on 1st June 2021.

Swper. Box CIC Eco-Code

An Eco-code is a set of behaviours aimed at raising environmental awareness and information among the staff and users of a premises and/or organisation. The Eco-code (usually displayed using posters) provides practical tips and reminders for saving energy, water and resources.

The following example template illustrates the kind of actions that the eco-code should promote. The actions should be drawn up by the sponsor organisation and would be specific to the sponsor’s activities. However, some suggested actions are included in the template.

	WASTE PREVENTION, REDUCE, REUSE, RECYCLE
ECO-CODE	We will prevent, reduce, repair, reuse and recycle to minimise waste wherever possible.
ACTIONS	Purchase items with low / zero levels of packaging Recycle all materials used, including paper, metals, glass, plastic and food Compost appropriate perishable items

	TRANSPORT
ECO-CODE	We will encourage more environmentally friendly ways for you to travel when you come and see us! Likewise, organisation business will be conducted through the most environmentally sustainable mode of transport available.
ACTIONS	Reduce need for travel where possible through the use of ICT Utilise, promote and enhance public transport wherever possible Use Videoconference and Teleconference Vehicle share wherever possible https://liftshare.com/uk

	PURCHASING
ECO-CODE	We will buy products and materials that do not harm the environment when they are made or used.
ACTIONS	Purchase reused/recycled products wherever possible Aim to achieve Level 3 of the Sustainable Procurement Assessment Framework (SPA) overall and Level 5 in at least one area

	WATER
ECO-CODE	We will save water wherever possible.
ACTIONS	Turn off taps whenever not in use Install water conservation measures such as time limited taps, ‘grey water’* recycling systems, dual flush toilets, water aerators on all sink taps and water saving devices in toilet cisterns

	ENERGY
ECO-CODE	We will lower energy consumption and teach you about how to save energy!
ACTIONS	Turn off all heating/lighting when not needed Use heating controls to swiftly react to different daily heating needs Install effective insulation, close all doors/windows in winter Subscribe to a green energy company such as Good Energy that can source 100% green electricity Install renewable energy facilities where possible, such as solar water heating
	BIODIVERSITY
ECO-CODE	We will increase the biodiversity of the site and its surroundings.
ACTIONS	Consult local wildlife groups on how to effective encourage biodiversity and wildlife in your area.

	RAISING AWARENESS
ECO-CODE	We will inform all our visitors and the general public about how we are looking after our environment and hope they do the same at home! For example: Notices and reminders around the centre, promote ourselves to local media and provide information on our website.
ACTIONS	Place prominent notices and posters around the organisation premises Provide information on website and in literature

Source: https://gov.wales/sites/default/files/publications/2019-09/european-regional-development-fund-cross-cutting-themes-matrix.pdf

Environmental Policy

Swper. Box CIC and its employees have a duty to act responsibly towards customers, staff, suppliers and the public with regard to the effect that business operations may have on the environment and will endeavor to achieve its responsibilities through the following objectives:

Energy Consumption

Lighting and other energy consuming equipment will be switched off when not in use.
All new electrical items that are purchased will be chosen for energy efficiency wherever possible.
Ensure proper maintenance of all equipment to ensure efficiency.
When considering constructing a new building or the renovation of an older property we will ensure low energy usage.

Transport

All car usage is private, however we will ensure that any vehicles hired are able to operate on either unleaded petrol or diesel.
Staff will always work towards reducing fuel consumption by combining journeys to sites via planning and vehicle sharing.

Natural Environment and Nature

We will not purchase tropical hardwoods from unsustainable sources and will instead use local grown hardwoods where available or wood from sustainable temperate sources.
COSHH regulations for the use of chemicals will be upheld.

Recycling

The Organisation will adopt a basic strategy of reducing, re-using and re-cycling waste, general waste will be disposed of through the domestic waste stream.
All paper purchased, and promotional materials created will contain a good proportion of recycled fibre and be as low a grade as possible.
All waste paper, glass, metal and polythene will be sorted and recycled.
All electrical products to be disposed of as commercial waste and a waste note obtained.
All used photocopy toners will be returned to the supplier and a waste note obtained.
All used fluorescent tubes will be returned to the wholesaler for a like for like replacement
All batteries of a domestic type will be recycled through the local supermarket

Office and Work Practices

All cleaning products will be as environmentally friendly as possible.
The Partnership will not purchase products containing CFC compounds and will ban the use of CFC propelled aerosols and aerosols containing 1.1.1. Trichloroethane. Where possible pump action (re-useable) aerosols and non-spray products (e.g. furniture wax) will be used.
Appropriate machinery and/or tools are to be used for all jobs, because of safety and to minimize the impact on the landscape.
All opportunities will be taken to recycle.

Policy Implementation

An environmental audit will be carried out annually to monitor where changes to our environmental practices are required. After which the relevant course of action will then be implemented to achieve the required standards.

All staff will be issued with a copy of the course of action that they need to take and be encouraged to implement the proposals within their daily working activities and areas of influence.

It is the responsibility of the Alex Cook to ensure adequate training of staff to enable implementation of the above policy aims.

All staff are responsible for ensuring that all aspects of this policy are carried out in their area of work.

Fair Trade Policy

Swper. Box CIC is committed to making Fair Trade an integral part of their business practice. We confirm that:

We will support, promote and use Fair Trade
A coordinator will be appointed who will be responsible for our Fair Trade policy
Staff understand the meaning of Fair Trade, recognize the benefits that it brings to producers and are aware of the range of Fairtrade products available
Staff have access to Fairtrade refreshments such as tea, coffee and snacks
Our cafe offers Fairtrade produce
Fairtrade tea and coffee are available in meetings and offered to visitors
When booking outside venues we always request Fairtrade refreshments
Communications materials (promotional materials including website, leaflets, menu, annual report and in-house publications) run a feature on Fair Trade
Swper. Box CIC will celebrate and promote Fair Trade at least once a year.
Our retail range offers customers a choice of Fairtrade product lines (including tea and coffee).

Equal Opportunities

Swper. Box CIC has adopted an equal opportunities policy for the following reasons:

It is a fundamental principle of the Business.
It ensures as far as possible that there is no unlawful direct or indirect discrimination.
It enables the organisation to mainstream equality of opportunity into its aims, objectives and work plans.

Swper. Box CIC is an equal opportunity employer. The Organisation is committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants. The employer aims to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Therefore, the Organisation has adopted this policy as a means of helping to achieve these aims.

A key objective of the policy is so that the employer can provide a working environment in which people feel comfortable and confident that they will be treated with respect and dignity.

It is the employer’s stated policy to treat all workers and job applicants equally and fairly irrespective of their sex, marital status, civil partnership status, trans-gender status, sexual orientation, race, colour, nationality, ethnic origin, national origin, culture, religion, religious belief, age, or disability.

Discrimination by or against an employee is generally prohibited unless there is a specific legal exemption. Discrimination may be direct or indirect and it may occur intentionally or unintentionally.

The Protected Characteristics

Age
Disability
Gender Reassignment
Marriage and Civil Partnership
Pregnancy and Maternity
Race
Religion or Belief
Sex
Sexual Orientation

Direct discrimination
Direct Discrimination occurs when someone is treated less favourably than another person because of a protected characteristic they have or are thought to have, or because they associate with someone who has a protected characteristic. Direct discrimination is generally an obvious and easily identifiable form of discrimination.

Discrimination by association

Discrimination by association applies to age, race, religion or belief, sexual orientation, disability, gender reassignment, and sex. This is direct discrimination against someone because they associate with another person who possesses a protected characteristic.

Perception discrimination
Perception discrimination applies to age, race, religion or belief, sexual orientation, disability, gender reassignment, and sex. This is direct discrimination against an individual because others think they possess a particular protected characteristic. It applies even if the person does not actually possess that characteristic.

Indirect discrimination

Indirect discrimination applies to age, race, religion or belief, sex, sexual orientation, marriage and civil partnership, disability and gender reassignment. Indirect discrimination can occur when you have a condition, rule, policy or even a practice in your company that applies to everyone but particularly disadvantages people who share a protected characteristic. Indirect discrimination can be justified if you can show that you acted reasonably in managing your business, i.e. that it is ‘a proportionate means of achieving a legitimate aim’. A legitimate aim might be any lawful decision you make in running your business or organisation, but if there is a discriminatory effect, the sole aim of reducing costs is likely to be unlawful. Being proportionate really means being fair and reasonable, including showing that you’ve looked at ‘less discriminatory’ alternatives to any decision you make.

Dignity at Work Policy

It is in everyone’s interests for the environment in which we work to be harmonious and respectful. Although we would like to think that this is always the case, this policy recognises that inappropriate behaviour, which may include harassment, can and does take place. This policy aims to ensure that, if inappropriate behaviour does occur in the workplace, it is dealt with in a serious, sensitive and confidential manner so that the matter can be resolved as quickly as possible for all concerned.

Swper. Box CIC is committed to tackling incidents of inappropriate behaviour swiftly and decisively. A strong stand is needed on this issue to enable people of all backgrounds to have dignity at work, and enable them to progress in the Organisation and fully contribute to our success. This Policy is to be read in conjunction with the Equal Opportunities Policy.

Harassment

Harassment is “unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual”.

Harassment applies to all protected characteristics except for pregnancy and maternity and marriage and civil partnership. Employees will now be able to complain of behaviour that they find offensive even if it is not directed at them, and the complainant need not possess the relevant characteristic themselves.

Employees are also protected from harassment because of perception and association.

Sexual Harassment

Sexual harassment can include verbal behaviour such as inappropriate and unwelcome sexual comments, suggestions, jokes or pressure for sexual favours, non-verbal behaviour such as suggestive looks or leering and physical behaviour such as touching, squeezes or hugs, or repeatedly brushing against someone’s body. These types of behaviour are sexual harassment when:

they are part of a Manager’s decision to hire or dismiss;
they are used to make any other employment decisions like pay increases, promotion or job assignments;
they create an intimidating, hostile, or offensive working environment.

Sexual harassment does not refer to casual conversation or compliments of a socially acceptable nature. It refers to behaviour which is not welcome and which is personally offensive, interfering with an individual’s effectiveness in the workplace or creating discomfort. If you are uncertain about whether certain sexually-oriented behaviour is sexual harassment, think about whether you feel this behaviour would be inappropriate or uncomfortable for members of your family to see or be subjected to. If you do, then the behaviour may be perceived as sexual harassment.

Harassment by others
Harassment by others applies to age, disability, gender reassignment, race, religion or belief, sex, and sexual orientation. The Equality Act makes you potentially liable for harassment of your employees by people who are not employees of your company, such as customers or clients. You may be liable when you are aware that harassment has taken place, and have not taken reasonable steps to prevent it from happening again.

Preventing Harassment

We all have a responsibility to discourage harassment and prevent it from taking place by:

being aware of the problems that harassment can cause, and ensuring that our behaviour does not cause others to feel harassed
making our colleagues aware that certain conduct or behaviour is causing concern or offence to ourselves or to others.

Managers have a particular responsibility to prevent harassment taking place by:

being alert to the possibility that harassment may be happening in their area
using their judgement to correct behaviour that could be considered offensive, and reminding employees of Company policy on this matter
taking prompt action to stop harassment as soon as it is identified
dealing with all incidents quickly, seriously, sensitively and in confidence.

Dealing with Harassment and/or Bullying

We will deal with all complaints of harassment promptly, fairly, sensitively and in confidence.

Wherever possible, the emphasis should be on resolving issues of harassment and bullying informally without resorting to the formal procedure. However, if you are being harassed or bullied, it is important that you keep a record of all alleged instances as soon as practicably possible after the incident has taken place. You should make detailed notes of any alleged instances of harassment or bullying and keep them. The notes should be signed and dated and contain the following:

date, time and place of the incident(s)
name of the person(s) carrying out the harassment/bullying
full details of what actually happened and what was said
names of any witnesses
any other relevant information.

Most people who complain that they are being harassed simply want the behaviour to stop. Where appropriate, they can be encouraged to take charge of the situation themselves by informing the harasser that his or her behaviour is unacceptable and that it must stop.

If you feel that you are unable to deal with a particular situation without support, you should ask the HR Manager to explain to the person causing offence that his/her behaviour is unwelcome and must stop.

Whichever approach is used to confront the person(s) concerned, you should record the action taken and the outcome as evidence of your attempt to deal with the situation.

If this initial approach fails to resolve the problem, you may use the formal grievance procedure. Disciplinary action will be considered in all cases where a claim of harassment is upheld.

If the complaint is not upheld, there may still be a need to consider whether you and the individual who is the subject of the complaint can continue to work effectively in your respective roles as a consequence of the complaint having been made. Management action, whether or not the complaint is upheld, may include:

monitoring the situation for a defined period of time;
counselling and/or training as appropriate to the circumstances;
delaying either or both parties returning to work where suspended until all appropriate arrangements are in place.

False Allegations of Harassment or Bullying

If it is concluded that your complaint of inappropriate behaviour was not in the public interest, your actions may be treated as having been made with malicious intent (if it can be established that it was not in good faith) and will be dealt with under the Organisation’s Disciplinary Policy. Where it is concluded that the false allegation was based on a genuine, but mistaken, belief, you will be advised of the potentially serious nature of the mistake and of the need to avoid the same situation arising in future.

Victimisation
Victimisation occurs when an employee is treated badly because they have made or supported a complaint or raised a grievance under the Equality Act; or because they are suspected of doing so. An employee is not protected from victimisation if they have maliciously made or supported an untrue complaint.

A complainant will not need to compare their treatment with that of a person who has not made or supported a claim under the Act.

Equal Opportunities Principles

The Board of Trustees has overall responsibility for the policy. However, the staff have regulated responsibility for the practical use and implementation of the policy Swper. Box CIC is committed to a programme of action to implement the policy in all aspects of its work, recruitment and publicity. The HR Manager will ensure that a review of the policy and its implementation takes place annually and that the Board of Trustees receive reports.

Swper. Box CIC will ensure that all employees are aware of the Equal Opportunities Policy and their responsibility for implementing it, and that all staff having direct contact with the public or having supervisory duties will have undertaken training in Equal Opportunities.

All staff have a duty to act in accordance with this policy and treat colleagues with dignity at all times, and not to discriminate against or harass other members of staff, regardless of their status.

Employees will be expected to conduct themselves in a proper manner whilst engaged in business for and on behalf of the Organisation. Those who act contrary to the letter or spirit of the Equal Opportunities Policy will be regarded as having committed a serious disciplinary offence and may render themselves liable to summary dismissal. A copy of the Disciplinary and Grievance procedures will be issued to all employees. The implications of the above will be outlined to staff in the induction period.

Swper. Box CIC recognises that the standard terms and conditions of employment and normal working hours may disadvantage certain applicants/employees and will develop work practices, subject to the needs of the organisation, to accommodate the needs of such employees. These will include job share, flexible working days, and flexible working time and a positive approach to family friendly working.

It is intended that proper access and facilities for people with disabilities be provided at premises used by the organization and that efforts are made to ensure that special needs are met including the provision of adapted equipment and changes of working practices.

We will adopt a minimum wage, below which no paid employee remuneration will be set.

The principles of non-discrimination and equality of opportunity also apply to the way in which staff treat visitors, clients, customers, suppliers and former staff members.

The employer is also committed to ensuring that no policy, procedure, provision, rule, requirement, condition or criterion will be imposed on any worker or job applicant without justification if it would be likely to put that person at a disadvantage on any of the above grounds.

This Equal Opportunities policy applies to all stages of the recruitment and selection process, as well as throughout individuals’ employment. All staff who have responsibility for recruitment, selection and promotion, or who supervise other staff, will receive equal opportunities training. Other staff will have the opportunity to attend awareness training in equality and the avoidance of discrimination.

The Organisation will continue to review the effectiveness of this policy to ensure it is achieving its objectives and as part of this process will monitor the composition of job applicants and the benefits and career progression of staff.

If you or any other employee feels the letter or general intent of the policy is breached, please report it to your manager. If the matter is not resolved satisfactorily you may raise a grievance through the Organisation’s grievance procedures.

The Board of Trustees has overall responsibility for the policy. However, the staff have regulated responsibility for the practical use and implementation of the policy.

Swper. Box CIC is committed to a programme of action to implement the policy in all aspects of its work, recruitment and publicity. The HR Manager will ensure that a review of the policy and its implementation takes place annually and that the Board of Trustees receive reports.

Training in Relation to our Equal Opportunities Policy

Swper. Box CIC will ensure that all people involved in the staff selection process will receive Equal Opportunities training related to selection and recruitment.

All employees involved with management, supervisory or personnel functions will be given Equal Opportunities training.

The Equal Opportunities Policy will be included in all training courses, where appropriate, e.g. induction, appraisal, communication skills, supervisory/management development courses.

All employees who come into contact with job applicants and members of the public will be given Equal Opportunities training.

Member organisations should be offered the opportunity to undertake Equal Opportunities training.

Equal Opportunities in Recruitment and Selection

All posts will be publicly advertised, with the object of encouraging applications from as wide a cross section of the public as possible.

Advertisements should contain a standard Equal Opportunities statement e.g Swper. Box CIC is an equal opportunities service provider.

Advertisements should not be worded to suggest requirements that are unnecessary for the job and should be worded in a clear and unambiguous way so that candidates can assess their own suitability.

The same people will, as far as possible, be involved in the short listing and interviewing of applicants and efforts will be made to ensure a balance of representation on the interviewing panel.

All panel members will undergo Equal Opportunities training relating to selection and recruitment to ensure that selection is made on an objective basis.

Interview settings and procedures will be organised so as to minimise discomfort or disadvantage on the part of any applicant. Appropriate arrangements will be made to ensure access to the interview for people with disabilities and family commitments.

Acceptance of the principle and practical implementation of Equal Opportunities employment practice and service provision will be a condition of employment.

All candidates will be interviewed on their ability to further the objectives of the Equal Opportunities Policy and an applicant’s expressed opposition to any aspect of it will represent sufficient grounds for non-selection.

All promotion opportunities will be advertised within the organization initially and if no suitable candidate applies the post will be advertised externally. (The guidelines in this section of the policy shall not be applicable concerning a direct promotion of an employee).

Recruitment and Selection Guidelines

To support equal opportunities in Recruitment and Selection, before a post is advertised, a job description and person specification will be drawn up or reviewed if the post already exists. The criteria used in the specification will be strictly relevant to the attributes that a person needs for the job. These will not be unnecessarily restrictive; so as to exclude particular groups as this would constitute unfair indirect discrimination.

These specifications will be used for short listing purposes and later selection. Criteria for short listing will be derived from the job description and person specification and will be applied to all applicants. The same people will be involved in the short listing and interviewing of applicants.

Unsuccessful interviewees will be notified in writing as soon as possible and will be informed that someone will be designated to provide feedback to them if required.

Service Delivery: Guidelines

We will ensure equality of opportunity in our service provision by:

Applying the principles of equality when setting our priorities.
Maintaining data and initiating research that will enable services to be prioritised from primary information.
Using accessible venues and times for all service delivery.
Timing meetings, events, training courses in a family friendly way.
Where possible organising meetings, events etc. within easy access of community need.
All job descriptions and subsequent person specifications should include an Equal Opportunities aspect (e.g. These duties must at all times be carried out in compliance with the organisations Equal Opportunities Policy).
Prior to writing an advertisement, full-time posts should be assessed to see whether they are suitable for job-share, and if so, should be advertised as such.
All posts should be open to job share unless a case is upheld that job-share would not work.
Candidates will be invited to contact the organisation for details of the post to be filled stating where they saw the advertisement. CVs will not be requested at this stage, as candidates will not yet be aware of the full job or person specification.
When they respond to enquiries, each candidate will be sent a job pack consisting minimally of job description and person specification, an application form, a copy of the Equal Opportunities Policy and an Equal Opportunities Monitoring Form (gender, ethnic origin, age, disability, marital status and source of advertisement).
Application forms should be agreed by the Board of Trustees and will only request information that is strictly relevant to the post.
CVs will be requested if deemed applicable to the skills required of the post.
Further information will be sent to short listed candidates including arrangements for interview and directions to the location.

Equality & Diversity

The success of a business depends on people. Capitalising on what is unique about individuals and drawing on their different perspectives and experiences will add value to the way we do business.

By accessing, recruiting and developing talent from the widest possible talent pool, we can gain an insight into different markets and generate greater creativity in anticipating customer needs.

We will constantly strive to create a productive environment, representative of and responsive to different cultures and groups, where everyone has an equal chance to succeed. The Organisation all have a responsibility to embrace and support this vision and must continue to challenge behaviour and attitudes that prevent us from achieving this. Using fair, objective and innovative employment practices, our aim is to ensure that:

All employees and potential employees are treated fairly and with respect at all stages of their employment.
All employees have the right to be free from harassment and bullying of any description, or any other form of unwanted behaviour, whether based on sex, trans-gender status, marital status, civil partnership status, pregnancy, race, disability, age, political or religious belief or sexuality.
All employees have an equal chance to contribute and to achieve their potential, irrespective of any defining feature that may give rise to unfair discrimination.

The diversity of the communities we serve is reflected at all levels within our workforce.

Cultural Diversity Strategy

Aims & Objectives

to increase knowledge of the different cultural communities in the surrounding areas.
to increase understanding of cultural diversity and its benefits to local communities.

Action Plan

Promotion of Historic Welsh Recipes and Cultural Significance, Swper. Box Week – Welsh Language Days, Working with underrepresented groups to further their education and job prospects.
to promote equality of opportunity to those in minority communities.
to employ more ethnic minority staff including Welsh speakers.

Policy Development

To reach our objectives we will increase consultation with communities, use alternative marketing strategies, train our front of house staff and continually monitor and evaluate our cultural strategy.

Recruitment and Selection Policy

All posts will be publicly advertised, with the object of encouraging applications from as wide a cross section of the public as possible.

Advertisements should contain a standard Equal Opportunities statement e.g. Hello Welsh is striving to be an equal opportunities employer.

Advertisements should not be worded to suggest requirements that are unnecessary for the job and should be worded in a clear and unambiguous way so that candidates can assess their own suitability.

The same people will, as far as possible, be involved in the short listing and interviewing of applicants and efforts will be made to ensure a balance of representation on the interviewing panel.

All panel members will undergo Equal Opportunities training relating to selection and recruitment to ensure that selection is made on an objective basis.

Acceptance of the principle and practical implementation of Equal Opportunities employment practice and service provision will be a condition of employment.

All promotion opportunities will be advertised within the organisation initially and if no suitable candidate applies the post will be advertised externally. (The guidelines in this section of the policy shall not be applicable per se the selection for promotion).

Before a post is advertised, a job description and person specification will be drawn up or reviewed if the post already exists.

The criteria used in the specification will be strictly relevant to the attributes that a person needs for the job.

They will not be unnecessarily restrictive; so as to exclude particular groups as this would constitute unfair indirect discrimination.

These specifications will be used for short listing purposes and later selection.

Criteria for short listing will be derived from the job description and person specification and will be applied to all applicants.

The same people will be involved in the short listing and interviewing of applicants

Unsuccessful interviewees will be notified in writing as soon as possible and will be informed that someone will be designated to provide feedback to them if required.

Welsh Language Policy

Contents

1 Introduction

Statement

Service standards

3.1 Sending or receiving correspondence

3.2 Making or receiving telephone calls

3.3 Holding meetings (open invitation) and public events

3.4 Publicity and advertising

3.5 Displaying materials in public

3.6 Producing and publishing documents

3.7 Producing and publishing forms

3.8 Websites and online services

3.9 Signage

3.10 Receiving visitors

3.11 Displaying official notices 10

3.12 Awarding Contracts

3.13 Raising awareness of our Welsh language services

3.14 Corporate identity

3.15 Public address systems

3.16 Press and media work

Operating Standards

4.1 Internal Administration

4.2 The Intranet

4.3 Developing Welsh Language skills in our workforce

4.4 Recruiting staff

Record Keeping

1 Introduction

Swper. Box CIC is Wales’s First Recipe Subscription Service and the only int he UK operating as a Community Interest Company. The organisation champions and strengthens co-operatives, social enterprises, sustainable agriculture and employee owned businesses in Wales.

As well as supporting a supply chain of local food producers and social businesses, we apply our co-operative values to strengthening communities. We develop and implement co-operative solutions to tackle poverty, climate change and promote inclusion.

We are a value driven organisation. A list of values was drawn up by a group of staff and is used to guide the way we operate. Our values are as follows:

Be co-operative, be supportive, be fair, have integrity, be positive, be inspirational.

We recognise that a commitment to the Welsh language fits with our desire to be fair and reflects the importance we place on diversity.

Statement

The organisation has adopted the principle that in the conduct of its business in Wales it will treat the English and Welsh languages on the basis of equality.

We have a duty to make bilingual provision for the public in accordance with the guidance issued by our funders.

We feel strongly that bilingual services should be provided for the public in order to uphold the following principles:

– that our clients and other stakeholders can express their opinions and convey their needs in their preferred language

– the importance of providing services in the preferred language of the service user

– that enabling clients and other stakeholders to use their preferred language is an important part of good practice

– that denying them the right to use their preferred language could put members of the public at a disadvantage.

This Scheme explains how the Centre will put into effect these principles in the provision of services for the public in Wales wherever practical and appropriate.

3. Service standards 3.1 Sending or receiving correspondence
3.11	If we receive correspondence from a person in Welsh, we will reply in Welsh (if an answer is required), unless that person has indicated that there is no need to reply in Welsh.
3.12	When we send bulk correspondence to several persons simultaneously for marketing purposes, we will issue a Welsh language version of the correspondence at the same time as we issue any English language version.
3.13	If we produce a Welsh language version and a corresponding English language version of correspondence, we will not treat the Welsh language version less favourably than the English language version (for example, if the English version is signed, or if contact details are provided on the English version, then the Welsh version will be treated in the same way).
3.14	We will state in correspondence, publications and official notices that invite people to respond to us or to correspond with us, that we welcome receiving correspondence in Welsh, that we will respond to correspondence in Welsh, and that corresponding in Welsh will not lead to delay

3.2	Making or receiving telephone calls
3.21	When we receive a telephone call to our main telephone number we will greet the caller in Welsh.
3.22	When we receive a telephone call to our main telephone number we will inform the caller that a Welsh language service is available.
3.23	When we receive a telephone call to our main telephone number we will deal with the call in Welsh in its entirety if that is the caller’s wish (where necessary by transferring the call to a member of staff who is able to deal with the call in Welsh).
3.24	When we advertise telephone numbers we will not treat the Welsh language less favourably than the English language.
3.25	We will provide the same main telephone number for our Welsh-language service as we provide for the equivalent English-language service.

3.26	When we publish our main telephone number we will state (in Welsh) that we welcome calls in Welsh.
3.27	If we have performance indicators for dealing with telephone calls in English we will have corresponding performance indicators for dealing with telephone calls in Welsh.
3.28	When a person contacts one of our departments on a direct line telephone number, and that person wishes to receive a service in Welsh, we will provide that service in Welsh (if necessary by transferring the call to a member of staff who is able to deal with the call in Welsh).
3.29	When we receive any telephone call to a direct line number (whether to a department’s direct line number or to the direct line number of an individual member of staff), we will ensure that, when greeting the caller, the Welsh language is not treated less favourably than the English language.
3.30	Our automated telephone system will provide the complete automated service in Welsh.
3.3	Holding meetings (open invitation) and public events

3.31	When we arrange a meeting or event that is open in nature and not confined to a limited amount of persons specifically invited, or fund at least 50% of such a meeting or event, we will ensure that when the event is promoted, the Welsh language is treated no less favourably than the English language (for example, when the event is advertised or publicised).
3.32	When we arrange an open meeting or event, we will state on any material advertising it and on any invitation to it that anyone attending is welcome to speak Welsh at the meeting or event.
3.33	When we issue invitations to an open meeting or event, we will issue invitations in Welsh.
3.34	When we ask people to register for the open meeting or event, we will ask them if they wish to speak Welsh at the event.
3.35	If at least 10% of the persons registered have informed us that they wish to speak Welsh at the open meeting or event, we will arrange for a simultaneous translation service from Welsh to English to be available at the event (unless we conduct the event in Welsh without the assistance of a translation service).

3.36

If we invite persons to speak formally at an open meeting or event—

(a) We will ask each person invited to speak whether he or she wishes to speak in Welsh, and

(b) if that person (or at least one of those persons) has informed us that he or she wishes to speak in Welsh at the meeting or event, we will arrange for a simultaneous translation service from Welsh to English to be available for that purpose (unless it is practicable to conduct the meeting in Welsh without that service).

3.37

At the start of an open meeting or event where a simultaneous translation service is available, we will inform everyone present

(a) that they are welcome to speak Welsh, and

(b) that a simultaneous translation service is available.

3.38

At the start of an open meeting or event where a simultaneous translation service is not available, we will inform everyone present

(a) that they are welcome to speak Welsh, and

(b) that no simultaneous translation service is available and they should therefore repeat in English anything said in Welsh for the benefit of people who don’t speak Welsh.

3.39	When we display any written material at an open meeting or event, we will ensure that the material is displayed in Welsh, and we will not treat any Welsh language text less favourably than the English language text.
3.40	If we organise an open meeting or event, or fund at least 50% of a public event, we will ensure that the Welsh language is treated no less favourably than the English language during the event (for example, in relation to services provided for persons attending the event, in relation to signs displayed at the event and in relation to audio announcements made at the event).
3.4	Publicity and advertising
3.41	Any publicity or advertising material that we produce will be produced in Welsh, and if we produce the material in Welsh and English, we will not treat the Welsh language version less favourably than we treat the English language version.

3.5	Displaying materials in public
3.51	Any material that we display in public will be displayed in Welsh, and we will not treat any Welsh language version of the material less favourably than we treat an English language version
3.6	Producing and publishing documents
3.61	Any documents that we produce for public use will be produced in Welsh.
3.62	When we produce agendas, minutes and other papers for meetings, conferences or seminars that are open to the public we will produce them in Welsh.
3.63	When we produce licences or certificates, we will produce them in Welsh.
3.64	Any guide, report, brochure, leaflet, pamphlet or card that we produce in order to provide information to the public will be produced in Welsh.

3.65

When we produce the following documents, and they are available to the public, we will produce them in Welsh—

(a) policies, strategies, annual reports and corporate plans;

(b) guidelines and codes of practice;

3.66

When we produce a document in Welsh and in English (whether separate versions or not), we will not treat any Welsh language text less favourably than we treat the English language text.

3.67

If we produce a Welsh language version and a separate English language version of a document, we will ensure that the English language version clearly states that the document is also available in Welsh.

3.7	Producing and publishing forms
3.71	Any form that we produce for public use will be produced in Welsh.
3.72	If we produce a Welsh language version and a separate English language version of a form, we will ensure that the English language version clearly states that the form is also available in Welsh.

3.74	If we produce information on behalf of a client, the information will be in Welsh if requested by the client
3.8	Websites and online services
3.81	We will ensure that— (a) the text on each page of our websites is available in Welsh, (b) every Welsh language page on our websites is fully functional, and (c) the Welsh language is not treated less favourably than the English language on our websites.
3.82	If we have a Welsh language web page that corresponds to an English language web page, we will provide a direct link to the Welsh page on the corresponding English page.
3.83	All apps that we develop ourselves will function fully in Welsh, and the Welsh language will be treated no less favourably than the English language in relation to that app.
3.84	If a person contacts us through social media or via our websites in Welsh, we will reply in Welsh (if an answer is required).

3.85	Our social media messages will be in both languages. Welsh and English messages may contain different content, or a Welsh Language version and an English Language version of the same message may be published.
3.86	Any blog post that we publish on our website will be produced in Welsh.
3.87	If we produce a Welsh language version and a separate English language version of a blog, we will ensure that the English language version clearly states that the blog is also available in Welsh.

3.9	Signage
3.91	When we erect a new sign or when we renew a sign (including temporary signs), any text displayed on the sign will be displayed in Welsh (whether on the same sign as we display corresponding English language text or on a separate sign); and when the same text is displayed in Welsh and in English, we will not treat the Welsh language text less favourably than the English language text.
3.92	When we erect a new sign or when we renew a sign (including temporary signs) which conveys the same information in Welsh and in English, we will position the Welsh language text so that it is likely to be read first.
3.93	We will ensure that the Welsh language text on signs is accurate in terms of meaning and expression.
3.10	Receiving visitors
3.101	We will ensure that staff at our reception who are able to provide a reception service in Welsh wear badges to convey that.

3.11	Displaying official notices
3.111	Any official notice that we publish or display will be published or displayed in Welsh, and we will not treat any Welsh language version of a notice less favourably than an English language version.
3.112	When we publish or display an official notice that contains Welsh language text as well as English language text, we will position the Welsh language text so that it is likely to be read first.
3.12	Awarding Contracts
3.121	When we assess the requirements for a new contract or renew an existing contract, we will assess the need for Welsh language skills, and regardless of whether it is necessary for a contractor to have Welsh language skills we will (a) specify that when advertising the contract, and (b) advertise the contract in Welsh.

3.122	Regardless of whether we have categorised a contract as one where Welsh language skills are essential, desirable or need to be learnt, we will a) Specify that when advertising the contract and b) advertise the contract in Welsh
3.123	When we publish invitations to tender for a contract, we will state in the invitation that tenderers are welcome to submit tenders in Welsh, and that a tender submitted in Welsh will be treated no less favourably than a tender submitted in English.
3.124	We will not treat a tender for a contract made in Welsh less favourably than a tender made in English (including, amongst other matters, in relation to the closing date for receiving tenders, and in relation to the time-scale for informing tenderers of decisions).
3.125	When we receive a tender in Welsh and it is necessary to interview the tenderer as part of our assessment of the tender— (a) We will offer to provide a translation service from Welsh to English to enable the tenderer to speak Welsh at the interview, and (b) if the tenderer wishes to speak Welsh at the interview we will provide a simultaneous translation service for that purpose (unless it is possible to conduct the meeting in Welsh without this service).

3.126	When we have reached a decision in relation to a tender which was submitted in Welsh, we will inform the applicant of our decision in Welsh.
3.127	We will recommend all contractors based in Wales to have a Welsh Language policy
3.13	Raising awareness of our Welsh language services
3.131	We will promote any service that we provide in Welsh, and advertise that service in Welsh.
3.132	When we provide a service in Welsh that corresponds to a service we provide in English, any publicity document or website that refers to the English service will also state that a corresponding service is available in Welsh.

3.14	Corporate identity
3.141	When we form and present our corporate identity, we will not treat the Welsh language less favourably than the English language.
3.15	Public address systems
3.151	When we announce a message over a public address system, that announcement will be made in Welsh and, if the announcement is made in Welsh and in English, the announcement will be made in Welsh first.
3.16	Press and media work
3.161	Any press release that we produce for publication on our website will be produced in Welsh.
3.162	If we produce a Welsh language version and a separate English language version of a press release, we will ensure that the English language version clearly states that the press release is also available in Welsh.
3.163	Where possible, Welsh language versions of a press release will include contact details for a Welsh speaking representative of the Centre.

4. Operating Standards 4.1	Internal Administration
4.11	We will encourage the use of Welsh amongst our staff and internally.
4.12	When we publish a policy relating to behaviour in the workplace, we will publish it in Welsh.
4.13	When we publish a policy relating to health and well-being at work, we will publish it in Welsh.
4.14	When we publish a policy relating to salaries and workplace benefits, we will publish it in Welsh.
4.15	When we publish a policy relating to performance management, we will publish it in Welsh.
4.16	When we publish a policy about absence from work, we will publish it in Welsh

4.17	When we publish a policy relating to working conditions, we will publish it in Welsh.
4.18	When we publish a policy regarding work patterns, we will publish it in Welsh.
4.2	The Intranet
4.21	We will designate and maintain a page (or pages) on our intranet which provides services and support material to promote the Welsh language and to assist our staff to use the Welsh language.
4.3	Developing Welsh Language skills in our workforce
4.31	We will assess the Welsh language skills of our employees.
4.32	When we provide information to new employees (for example by means of an induction process), we will provide information for the purpose of raising their awareness of the Welsh language.
4.33	We will provide text for each of our employees which will enable them to include a Welsh language version of their contact details in e-mail messages, and to provide a Welsh language version of any message which informs others that they are unavailable to respond to e-mail messages.

4.4

Recruiting staff

4.41

When we assess the requirements for a new or vacant post, we will assess the need for Welsh language skills, and in all cases we will

(a) specify that when advertising the post, and

(b) advertise the post in Welsh in Wales-based publications.

4.42

Regardless of whether we have categorised a post as one where Welsh language skills are essential, desirable or need to be learnt, we will

c) Specify that when advertising the post and

d) advertise the post in Welsh in Wales-based publications.

4.43	When we advertise a post, we will state that persons are welcome to apply for the post in Welsh, and that an application made in Welsh will not be treated less favourably than an application made in English.

4.44

If we publish

(a) application forms for posts;

(b) material that explains our procedure for applying for posts;

(d) job descriptions;

we will publish them in Welsh; and we will ensure that the Welsh language versions of the documents are treated no less favourably than any English language versions of those documents.

4.45

We will not treat an application for a post made in Welsh less favourably than we treat an application made in English (including, amongst other matters, in relation to the closing date we set for receiving applications and in relation to any time-scale for informing applicants of decisions).

4.46

We will ensure that our application process for posts—

(a) provides an opportunity for the applicant to indicate that he or she would like to speak Welsh at an interview or at any other method of assessment, and

(b) explains that we will provide a translation service from Welsh to English for that purpose if it is required;

and, if the applicant wishes to speak Welsh at the interview or assessment, we will provide a simultaneous translation service at the interview or assessment (unless it is possible to conduct the interview or assessment in Welsh without translation services).

4.47

When we have reached a decision in relation to an application for a post made in Welsh, we will inform the applicant of our decision in Welsh.

Record Keeping 15

5.01

We will keep a record, in relation to each financial year, of the number of complaints we receive relating to our compliance with our Welsh Language policy.

5.02

We will keep a copy of any written complaint that we receive that relates to our compliance with our Welsh Language policy.

5.03

We will keep a copy of any written complaint that we receive that relates to the Welsh language (whether or not that complaint relates to our Welsh Language policy).

5.04	We will keep a record of the steps that we have taken in order to ensure compliance with our Welsh Language policy.
5.05	We will keep a record (following assessments of our employees’ Welsh language skills according to para 4.31), of the number of employees who have Welsh language skills at the end of each financial year and, where we have that information, we will keep a record of the skill level of those employees.
5.06	We will keep a copy of every assessment that we carry out (in accordance with para 4.41) in respect of the Welsh language skills that may be needed in relation to a new or vacant post.
5.07	We will keep a record, in relation to each financial year, of the number of new and vacant posts which were categorised (in accordance with para 4.41) as posts where; a) Welsh language skills were essential b) Welsh language skills need to be learnt when appointed to the post c) Welsh language skills are desirable, or d) Welsh language skills are not necessary

6. Other Matters

6.1

Oversight of the way we comply with this policy lies with the Board.

6.2

We will provide any information requested by the Welsh Language Commissioner which relates to our compliance with this Welsh Language Policy.

Terms and Conditions

INTRODUCTION

These terms and conditions (and the other documents referred to in here) govern the relationship between you and Swperbox CIC when you order any of the meal kits or other products (“Products”) listed on our website at www.swperbox.cymru (“Website”). These terms and conditions set out important information regarding your rights, obligations and the restrictions that may apply when you order Products from our Website.

Any reference to “you” or “your”, means you as a customer of our Products and/or as a user of our Website. Any reference to “we”, “us”, “our” or “Swperbox” is to Swperbox CIC.

Please read these terms and conditions carefully before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be legally bound by these terms and conditions.

We will not file or store a copy of these terms and conditions for each transaction made via the Website. You should print a copy of these terms and conditions for future reference.

Please tick the accept box if you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.

THE DETAIL

INFORMATION ABOUT US
1. We are Swperbox CIC, a company registered in England and Wales under company number 12692731 and with our registered office at Swper.box CIC, Goitre, Broad Oak, Llandeilo, SA19 6SF and we operate the Website.
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YOUR STATUS
1. By placing an order through our Website, you confirm that:
  1. you are legally capable of entering into binding contracts; and
  2. you are at least 18 years old.
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OUR RECURRING DELIVERY SERVICE
1. We offer a recurring delivery service and when you sign up to order Products, you are signing up for a rolling weekly contract which can be cancelled in accordance with condition 6.2 below.
2. Skipping Deliveries: If you are going away for a while or just don’t fancy our Products for a week or two, you can skip up to 6 weeks in advance on the Website. Do remember that you can cancel at any time if before midnight 4 days before the delivery date for the next week’s order (see condition 7.2 below).
3. Meal selection: It is your obligation to select which Products you would like for the next order. If you fail to make a selection, we will select the Products for you. If we cannot provide you with the Products you have ordered we will try our best to contact you in order for you to select an alternative Product. If we cannot get hold of you, we reserve the right to substitute your meal choice for an alternative or not to deliver to you.
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OUR PRODUCTS
1. The images of the Products on our Website are for illustrative purposes only. Your Products may vary slightly from those images as computers and other devices can display colours differently and food itself varies in colour and size. The packaging of the Products may also vary from that shown in images on our Website.
2. Any weights of the Products are approximations only unless we state otherwise.
3. Whilst we will provide general advice, recipes and instructions relating to our Products, any advice, recipes and instructions provided by Swperbox relating to our Products have been produced in order to help you in using the Products and to give guidance. These are provided for general information only. We accept no liability for any loss, damage or injury arising as a result of the advice, recipes or instructions provided to you on our Website or in conjunction with any of our Products.
4. You are responsible for opening and inspecting the Products upon delivery and then storing them correctly (for example, in the fridge). You are also completely responsible for the preparation and cooking of our Products. We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of our Products.
5. If you have an allergy, you are responsible for checking our packaging and Website to ensure that a Product does not contain a relevant allergen to you. If you are not sure, please contact us on 07495421414 or service@swperbox.cymru . All of the packaging for our Products is labelled to show any allergen advice, but please note that our Products may contain allergens including cereals containing gluten (wheat, rye, barley and oats), crustaceans, eggs, fish, peanuts, soybeans, milk, lactose, nuts, celery, mustard, sesame, sulphur dioxide and sulphites, lupin and molluscs. All Products are packed in a facility that handles nuts. Any severe allergy sufferers should contact us before placing an order.
6. If we are unable to supply you with a Product, for example because we cannot meet your requested delivery date or because of an error in the price on our Website as referred to in condition 10.3, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
7. We will try our best to supply exactly what you have ordered, including the correct type and weight of ingredient, but we reserve the right to substitute such ingredients that we may not be able to practically and reasonably obtain with similar ingredients. If you are not happy with any substitution, please contact us in accordance with condition 6.6 below. We will not charge you for incorrect Products (Products that you have not ordered and substitutes for those Products which are not acceptable to you)
8. We like to tell you which suppliers we are using as we think they are some of the best. However, we reserve the right to change suppliers at any time and without notification, particularly if there are supply and delivery issues or shortages.
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HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
1. Please take time to read and check your order at each page of the order process. After placing an order for our Products, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract between us for the purchase of our Products (“Contract”) will only be formed when we send you the Dispatch Confirmation. We are not under any obligation to accept an order from you.
2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
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YOUR CONSUMER RIGHT OF RETURN AND REFUND
1. As our Products contain fresh and perishable food, you are not entitled to the “normal” right to return goods within 14 days after the day you receive them, simply if you change your mind. This is because the food is likely to have a best before date within only a few days of delivery of the Products.
2. Right to cancel an order (or the whole subscription) if you notify us before midnight 4 days before delivery. For example, if you have ordered Products for delivery on Sunday and then change your mind or decide for any reason that you do not want to receive a Product, you can notify us of your decision (see “How to contact us” below) and cancel your order before midnight on the Wednesday before that Sunday. We agree to cancel your order and will not charge you for it. You will need to tell us whether you just want to cancel your next order(s) or your whole subscription with us.
3. Right of return and refund if the Product is defective or not as described: Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. You have legal rights in relation to Products that are defective or not as described. If the Products we deliver to you are defective or are not as described on our Website, you should contact us and report such defect or misdescription as soon as possible (we ask that this is within 3 days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed Product – this will assist in processing your refund quickly).
4. We will ask you to safely dispose of such a Product and if we agree that it is defective or misdescribed (acting reasonably) we will offer you the choice of either an exchange or a refund of the price of the Product in full.
5. We will refund you within 14 days after the day on which (whichever is the earlier of):
  1. the day we receive the Product back from you;
  2. the day on which you provide us with acceptable evidence that you have sent the Product back to us; or
  3. the day on which you provide us with acceptable evidence that the Product is defective or misdescribed and we have agreed for you to throw the Product away safely.
6. We try our best to ensure that our Products are perfect 100% of time, but we are sure you will agree that this is not always possible. In the event of a minor error (for example, failing to include one ingredient which is not the main ingredient, or substituting a red pepper for a yellow pepper) we reserve the right to use our discretion as to whether a full refund is applicable or not. We will act reasonably and may offer you a partial refund or a voucher.
7. We will refund you by the method used by you to pay.
8. Your legal rights: Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. Your legal rights are not affected by your right of return and refund in this, condition 7 or anything else in these terms and conditions.
9. How to contact us: If you wish to cancel a Contract and/or return a Product to us for any of the reasons set out above, you just need to let us know within the applicable timeframe. The easiest way to do this is by using the My Account section on the website. You can close your account using the button on the My Details tab. You can also report errors with the Product on the My Recipes tab. Alternatively you can email us at service@swperbox.cymru or contact our Customer Services team by telephone on 07495421414. If you are emailing us or writing to us please include details of your order to help us to identify it (and photographic evidence if applicable). If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.
10. Details of your statutory right of cancellation, and an explanation of how to exercise it, are also provided in the Dispatch Confirmation.
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DELIVERY
1. We will confirm if we can deliver to you and if we can your estimated delivery date, in the Dispatch Confirmation.
2. If you order a Product before midnight on a Thursday, we will deliver your Product on the following Tuesday after order. and if you order a Product after midnight on a Thursday it will be delivered to you the second Tuesday after order (and so on in accordance with our delivery timeframes), unless there are exceptional circumstances, for example, if delivery is affected by an Event Outside Our Control (see condition 19 for our responsibilities). Please note that delivery dates are estimates only.
3. Unfortunately we do not ship internationally, or outside of Wales including the Isle of Wight or Isle of Man.
4. It is your responsibility to ensure that you have given us the correct delivery address and any special delivery instructions.
5. If you are not in when we deliver your Products, we may try again the day after and/or leave your Products on your designated safe place at our discretion. If we have left your Products in your safe place, or another place deemed safe by our driver, and they are stolen or damaged, we do not accept any liability, but may offer you a refund or other compensation at our complete discretion.
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RISK AND TITLE
1. The Products will be at your risk on completion of delivery.
2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.
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PRICE AND PAYMENT
1. The price of the Products and any delivery charges will be as quoted on our Website from time to time, except in cases of obvious error. Product prices include VAT.
2. Product prices and any delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
3. Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
4. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
5. Payment for all Products must be by credit or debit card and we require payment before we dispatch the Products. We use Checkout.com’s payment services to carry out and process your payments.
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DISCOUNT CODES AND GIFT CARDS
1. You may use a discount code if it has been issued or authorised by us for our Products. You are only able to use them once per household.
2. Discount codes and gift cards may only be applied to future orders and cannot be exchanged or refunded for cash. Please check if there are time limits to the discount codes and gift cards as you may only have a limited period to use them. No change or credit will be given for unused portions of a gift card.
3. We may apply maximum limits to the value of gift cards and the amount you can claim a discount code on.
4. We reserve the right to cancel discount codes at any time. We also reserve the right to reject discount codes and gift cards if we suspect any fraud.
5. We will not accept liability if discount codes or gift cards are lost, stolen or damaged.
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WARRANTY (OUR PROMISES)
1. Subject to the disclaimers set out in condition 12.3, we promise to you that any Product purchased from us through our Website will conform in all material respects with its description, be of satisfactory quality, be reasonably fit for all the purposes for which products of that kind are commonly supplied at the time of delivery.
2. The Products we sell have been designed and prepared to comply with the statutory legal requirements and relevant health and safety standards of the United Kingdom. We can therefore make no representation or warranty that any Product is compliant with health, safety or other legal requirements which apply outside the United Kingdom, unless delivery is within the EEA and common EEA Consumer Protection and Safety rules apply.
3. We shall have no liability under the warranty set out at condition 12.1 to the extent that any damage or defect results from:
  1. a modification or alteration of the Products by anyone other than us;
  2. your or any third party’s use of the Products in a manner contrary to the instructions given to you by us;
  3. fair wear and tear, wilful damage, abnormal storage (i.e. not in a fridge) or working conditions, accident, negligence by you or by any third party; or
  4. any failure to use reasonable skill and care in using (i.e. preparing and eating) the Products and/or failure to use the Products legally and/or for the purposes for which such Products are intended to be used.
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OUR LIABILITY
1. Nothing in these terms and conditions shall:
  1. restrict your statutory rights (including your rights to receive a reasonable standard of service, more details about which can be obtained from your local Trading Standards office or Citizen’s Advice Bureau);
  2. exclude or limit our liability for death or personal injury resulting from our negligence;
  3. exclude or limit our liability for fraud or fraudulent misrepresentation;
  4. exclude or limit our liability for any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 (this relates to legal title / ownership);
  5. exclude or limit our liability for defective products under the Consumer Protection Act 1987; or
  6. exclude or limit our liability for any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
2. Subject to condition 12.1, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to condition 12.3, any losses that you suffer as a result of our failure to comply(whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. We are not responsible for any loss or damage that is not foreseeable at the time we enter into a Contract.
3. Subject to condition 12.1, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss or corruption of data, information or software; or waste of management or office time. However, this condition 12.3 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded in this condition 12.3.
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PRIVACY POLICY
1. We take care to handle your personal data in accordance with applicable law. Please see our privacy and cookies policy for more information.
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WRITTEN COMMUNICATIONS
1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
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NOTICES
1. All notices given by you to us must be given to service@swperbox.cymru . We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in condition 7 above. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address.
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TRANSFER OF RIGHTS AND OBLIGATIONS
1. The Contract between you and us is binding on you and us and on our respective successors and assignees.
2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
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EVENTS OUTSIDE OUR CONTROL
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Event Outside Our Control”).
2. An Event Outside Our Control includes any act, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility / breakdown of the use of railways, shipping, aircraft, motor transport or other means of public or private transport including traffic; failure by our suppliers to supply; failure of public or private telecommunications networks (including the internet); and the acts, decrees, legislation, regulations or restrictions of any government.
3. Our performance under any Contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.
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WAIVER
1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
2. A waiver by us of any default will not constitute a waiver of any subsequent default.
3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 17 above.
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SEVERABILITY
1. If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
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ENTIRE AGREEMENT
1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
2. We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
3. Nothing in this condition 22 limits or excludes any liability for fraud.
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OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
1. We have the right to revise and amend these terms and conditions from time to time including (without limitation) to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
2. If we revise and amend these terms and conditions so as to alter the information required to be provided by applicable laws and regulations, such revisions and amendments will not be effective unless you expressly notify us of your agreement to them.
3. Subject to condition 23.2, you will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
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LAW AND JURISDICTION
1. Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts will be subject to the non-exclusive jurisdiction of the courts of England.
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These terms and conditions were last updated on 1st June 2020.